Users and subscribers of the Citrix platform can now also open PDF files directly from the SharePoint server with just one click and edit them. No more inconvenient downloads and uploads. The requirements for this are as follows: You must use SharePoint Online or...
Annotate and more in document libraries with the help of MS Syntex Annotations
If you want to further optimize your existing invoice verification or contract management system, you can now benefit from additional features that are available for users who have a Syntex per-user license or a pay-as-you-go license. In our article Invoice processing...
HelpDesk: Saving ticket properties without comment
With the major update 2.1.21, HelpDesk's ticket form has been redesigned so that public and private comments can be saved in the backend independently of the ticket properties (metadata) to be updated. To achieve this, the form now has two buttons: "Save as" and...
Happy holidays and all the best for 2024!
The Locatech team wishes you happy and peaceful holidays at the end of the year and all the best for the New Year! If you would like to stay in touch with us in 2024, you may find our newsletter helpful, which will inform you about news from our blog approximately...
Manage attachments in tickets so they can be found
Additional information on a ticket can be transmitted in attached files, not only texts, but also screenshots, sketches, etc. An attached file can also provide additional information in a comment with a suggested solution. However, if there are many attachments in...
Easier roll-out for PDFinApp!
Our PDFinApp tool is very popular, which makes us a bit proud. But we are not resting on our laurels and have implemented an improvement that makes life a little easier, especially for those who "get the tool out there" in a company. For rolling out PDFinApp to the...
Sales platform on the company intranet
In the interest of sustainability, it is desirable that things that one no longer uses oneself are not disposed of, but reused by another person. You can support your employees in this idea by setting up a sales platform or swap meet on your intranet. So also the...
Archived tickets in the user portal – share the know-how with your customers!
The performance of a ticket system can suffer if too many tickets are managed there. One way to avoid this is to archive tickets that have been closed for a long time in a timely manner. To do this, these are moved to a folder in the ticket list and can still be found...
Artificial intelligence helps solve your customers’ problems
Whether we're talking about a help desk, a ticket system, or customer support, answering customer questions is an essentially important point in customer retention. By using artificial intelligence, you can give your customers the answers they want faster and in more...
Invoice processing in the Modern Design of SharePoint – supported by AI!
We have already described automated invoice processing based on workflows here and here, and have also set it up for numerous customers. However, in this scenario, the invoice data such as customer number, invoice amount, etc. must be entered manually into...