Locatech – SharePoint & Office365

Already put a professional ticket system, to support requests in your companies to support the IT support? Most users use Email or the phone, to report incidents or request support. If such requests exceed a certain volume of, will it quickly cluttered, especially when at the same time, several employees of the IT Department with the processing of support requests can be employed. If in addition a multi-stage processing of support requests for first-level/second-level and ggf. Third level is required, is a supporting IT system essential.

Comparison of professional and open-source ticket system
Larger organizations use professional ticket- or help desk systems, the sometimes called “Issue tracking systems” be described. In Wikipedia are already over 40 listed different help desk systems, both commercial and open source vendors. This list does not include Microsoft SharePoint, but modular system can easily be used as a, to introduce a completely adequate for most purposes ticketing system. This is often easier to implement than the acquisition and adaptation of a commercial software or developing the necessary know-how, to an open source solution such as z.B. OTRS (http://www.otrs.org/) to introduce.

Microsoft SharePoint has virtually built the ticket system

With Microsoft SharePoint, you are able, quickly and easily implement a ticketing system, without additional license costs, If you are already working with a Windows Server environment. With this environment you have Windows: SharePoint Services or. in SharePoint 2010 the SharePount Foundation, you are perfectly adequate for the implementation of a ticket system, already with licensed. continue reading…

 

Now yes, the introduction of a software cannot be completely free, because often the costs of services and the working hours of the affected employees the lion's share of the cost. But Microsoft offers with the SharePoint Services the possibility of, to use the SharePoint technology without additional license costs and so Web 2.0-Technologies in their own companies to introduce.

—————- Update 19.1.2010 ————–

Also in SharePoint 2010 will be the SharePoint Services without additional license costs. Hot now “SharePoint Foundation” and are even more powerful than the WSS 3.0. More information here.

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Now he that believeth, the SharePoint Services are something for hobbyists or small private websites, He is wrong. In fact, most of the functionality is, the server expensive must be licensed in the context of SharePoint, in the little brother SharePoint Services already exists. The decisive advantage: Already the SharePoint Services can be assembled with professional applications for small and medium-sized enterprises quasi, without the additional Microsoft licensing fees to.
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You want to improve the team collaboration, better manage your documents, Find information faster, again, Map approval processes automatically, and a functioning Knowledge management introduce? You could find no solution so far?

Optimize organizational processes with SharePoint

You are in good company! After simple structured processes in the companies largely satisfactory by IT systems like ERP- and CRM- Solutions are mapped, have a hard time with less structured processes quite software manufacturer. At the same time there are but the above issues, the – would be pictured them intelligently by software – can trigger a huge productivity boost in the company.

Island solutions are created in the emergency. Approval processes for documents are frequently via Email settled, Yes to the part of the electronic mailbox acts as a mini-document management, and rather, they searched his E-Mails than the file folder. And spreadsheet applications such as Microsoft Intelligence Solutions Excel mutate to sophisticated business, Facts and figures are collected from various sources and evaluated.

With SharePoint, Microsoft has created a platform, that can help and offer the finished components,, the "quasi” only need to be assembled. Now, at least in theory. In practice, the consideration of the organizational processes is always ahead once, that should be simplified and improved. Intelligent addressed, You can then but really create very quickly working with SharePoint solutions.

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Designed to meet the needs of users and IT administrators offers Locatech IT solutions GmbH Training and advanced training specific to SharePoint technologies and their introduction in companies on. For users, improving cooperation in the team in the foreground are in this training. There are u.a. the following questions answered:

• What are the benefits SharePoint provides for non-technical users?
• How can she Email-Effective communication through SharePoint?
• How can the storage and comment/approval of team documents simplifies and (partial)be automated?
• Wie kann der Mitarbeiter seine Office-Anwendungen wie Word oder Excel weiter nutzen und trotzdem Vorteile aus der SharePoint-Plattform ziehen?
• What typical work processes can be simply simplify SharePoint?

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Not everyone is known, that one is a large part of the SharePoint functionality already with the so-called SharePoint Services (AB 2010 SharePoint Foundation) can use, which can be used in the context of an existing Windows Server license without additional license costs. So services can be published to example Web sites with SharePoint, as long as they only anonymous access. Details under http://www.mcseboard.de/microsoft-lizenzen-50/windows-sharepoint-services-anonymer-benutzung-84136.html.
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